Are you a dynamic, data-driven retail professional with a passion for technology?
Do you dream of using your retail expertise to drive digital transformation in a fast-paced, innovative tech environment?
If you answered yes, this opportunity is for you!
We have a brilliant opportunity for a tech-savvy and detail-oriented retail professional who has a keen interest in software systems and processes to join us as a Retail Business Analyst!
This is an exciting and varied role where you will work closely with our Product team in supporting our notable high street retail clients in the implementation, adoption, and new product development of itim's powerful and best-in-class omnichannel solutions.
To be effective in this Business Analyst role, you will already have great expertise and knowledge in retail operations and processes, as well as strong numerical analysis and strong written and verbal communication skills. This role would suit dynamic merchandisers, retail ops, ecommerce, stock planners or system orientated retail professionals who can bring their industry expertise to contribute significantly to itim’s continued growing success with fantastic opportunities to further develop and expand your career.
This is a unique and brilliant opportunity for a tech-savvy, passionate and proactive retail professional who has a get-up-and-go attitude to become an integral part of an innovative, down-to-earth and growing retail software company where you can make a huge impact!
What You’ll Do
Working closely with our product team, you will play a key role in both client projects and our internal product development program. Your responsibilities will include:
- System Analysis & Documentation: Use industry-standard modeling software to analyse, document, and maintain system functions and business processes.
- Reporting & Business Intelligence: Collaborate with Project Managers and clients to identify reporting needs and transform them into detailed functional specifications. Work with BI developers to test, review, and validate new reporting features.
- Product & Data Analysis: Evaluate product information across integrated systems and assist in streamlining product management processes. Analyse pricing structures and promotion engines, supporting clients with setup and user acceptance testing.
- Data Management & Support: Assist clients during implementations by validating and transforming data using advanced Excel skills and basic SQL queries. Provide 3rd line support alongside our Support Analysts for critical application issues.
- Documentation & Training: Develop functional requirement documents, technical specifications, and user guides that empower clients and internal teams alike.
What We’re Looking For
- Retail Expertise: A minimum of 3 years’ experience in a retail head office function (e.g., merchandising, operations, ecommerce) with hands-on exposure to process improvement and data reporting. Bonus for experience in eCommerce.
- Technical Proficiency: Strong Microsoft Excel skills (Pivot Tables, Data Imports, VLookup) and solid knowledge of Microsoft Word. Bonus points for experience with Microsoft Access, Visio, and basic SQL.
- Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to work effectively with clients and colleagues.
- Personal Attributes: A proactive, ‘can-do’ attitude, excellent organisational skills, and the ability to thrive in a fast-paced, ever-changing environment.
Why Join Us?
- Make an Impact: Be part of a progressive organisation delivering real value to the retail sector through innovative, high-impact products.
- Thriving Company Culture: Work alongside a talented and supportive team in a people-first, collaborative, and friendly environment that champions autonomy and growth.
- Flexibility That Works for You: Enjoy hybrid working patterns—three days from home and two in our centrally located office on Wednesday's & Thursday's.
- Prime Location: Our London Victoria office offers convenient access to underground and overground stations.
- Exciting Social Events: Join us for fun company socials like Crystal Maze, Wine Tasting, Axe Throwing, and Indoor Mini Golf.
- Enhanced Parental Leave: Enjoy generous parental pay and flexible options tailored to support you and your family’s unique needs.
- Fantastic Benefits: From private medical insurance to a birthday day off, a stocked kitchen with fresh fruit and biscuits, and a casual dress code, we’ve got you covered!
If you're ready to grow your career with a forward-thinking company that values innovation, impact, and its people, we’d love to welcome you to our team!
Closing Date: 8th March 2025
ABOUT ITIM
At itim, we’re transforming the retail industry with one of the most comprehensive Unified Retailing platforms available today. Designed to drive profitability and maximise performance and efficiency for our customers, our platform integrates four key pillars:
- Sales: Unified Commerce and Customer Platform
- Stock: Unified Merchandising and Stock Optimisation
- Pricing: Unified Pricing, Promotions, and Cash Margin Optimisation
- Supply: Unified Digital Supplier Collaboration
We’re more than a software provider—we’re Retail Engineers dedicated to re-engineering businesses for high performance and sustainability. By blending cutting-edge processes, technology, and deep retail expertise, we help our clients achieve omnichannel excellence and optimise their operations.
With over 65 leading retail clients across 11 countries—including Majestic Wine, The Entertainer, Quiz, Sainsbury’s, Office, and The Fragrance Shop.
itim is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.